Syarah CRM's Privacy Policy

This Privacy Policy describes how Syarah CRM application collects, uses, and shares personal information of users of our Customer Relationship Management (CRM) application.

1. Information We Collect

We may collect the following types of information:

• Account Information: When you register for an account, we collect your name, email address, phone number, company name, and other contact details.
• Customer Data: The Application allows you to input and manage data related to your customers, including their names, contact information, purchase history, interactions, and other relevant details.
• Usage Data: We may collect information about how you use the Application, such as the features you access, the actions you take, the time and duration of your sessions, and other usage statistics.
• Device Information: We may collect information about the device you use to access the Application, including the device type, operating system, browser type, IP address, and unique device identifiers.
• Communication Data: If you contact us for support or feedback, we may collect the content of your communications.

2. How We Use Your Information

We may use your information for the following purposes:

• To provide and maintain the Application, including managing your account and providing customer support.
• To personalize your experience within the Application.
• To analyze and improve the Application's functionality and user experience.
• To communicate with you about updates, new features, and other relevant information related to the Application.
• To monitor and prevent fraudulent or unauthorized activity.
• To comply with legal obligations.
• For other purposes with your consent.

3. Sharing Your Information

We may share your information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us in operating, maintaining, and improving the Application (e.g., hosting providers, analytics providers, customer support providers). These providers are contractually obligated to protect your information.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include [Specify the security measures you take, e.g., encryption, firewalls, access controls]. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to provide the Application and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access your personal information.
• Rectify inaccurate or incomplete personal information.
• Erase your personal information.
• Restrict the processing of your personal information.
• Object to the processing of your personal information.
• Data portability (receive your personal information in a structured, commonly used, and machine-readable format).
• Withdraw your consent at any time (where processing is based on consent).
• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the contact information provided below.

7. Third-Party Links

The Application may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

8. Children's Privacy

The Application is not intended for children under the age of [Specify Age]. We do not knowingly collect personal information from children under this age. If you believe that we have collected personal information from a child under the specified age, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the Application or by other means. Your continued use of the Application after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Syarah
Kingdom of Saudi Arabia, Riyadh, Al Hamra district, Khalid bin Al Waleed Road
[email protected]
+9668003030305

Last Updated: 09 April 2025